Question:
Do you sell new control boards?
Answer:
Unfortunately the manufacturers no longer make these control boards, our goal is to provide a repair service to save you money so you don't have to buy a new appliance.
Question:
How long does the whole process take?
Answer 1:
Once the board arrives at our facility, it will take 2-3 days for us to repair and test the board. We will return it to you via USPS Priority Mail which is a 2-3 day shipping service. Depending on the service you choose to send us the board, the total turn around time is generally 9-10 days.
Answer 2:
If you choose UPS Ground, that can take upwards of 5 days transit time depending on where you are in the country. We are in Austin, TX [** many people still ask where we are located. 'Austin, TX' could probably be reiterated in bigger letters or at various different parts of the checkout **]
Answer 3:
You can also choose 'Custom Shipping' and pay just $120 during checkout. You will then get a form with our address which you can reference to make your own shipping label. USPS Priority Mail is usually the best priced 2-3 day service from anywhere in the country.
Question:
How do I know if a control board repair is what I need?
Answer:
If your oven is showing any of the
symptoms above, there's a good chance your control board has failed. If you have more questions please feel free to send an
inquiry or give us a call
800-507-2016.
Question:
What if I send a board to you and it is not reparable, or it is not the problem?
Answer 1:
If we receive a board that is damaged beyond repair, we will refund you the $120 service price. If you want the board back, you will have to pay for the return shipping (which can be subtracted from the refund)
Answer 2:
If we receive a board that is fully functional and suspect the problem to be elsewhere in the appliance, we charge a $40 Diagnostic fee plus return shipping to send the board back. We will refund you the difference between that total and the $120 service price, and help you troubleshoot the actual problem.
Question:
Do you offer a warranty on your repairs?
Answer:
All of our repairs are backed by a 1 year warranty, if your board fails again within that period it will be repaired at no cost.
Question:
I see here that the price is $120 + shipping, and that there is a UPS label price added on during checkout. Is that price for shipping both ways? Or will I also have to pay for the return shipping?
Answer:
You pay for the price of inbound shipping to our facility. The return shipping to you is included in the $120 service price.
Question:
I can't find my part listed on your site. Can you repair it?
Answer: